GENERAL

You have two options to get your goods:

1. Collection – You can collect your order Mon-Fri 8am – 4pm, from our Office. You can Contact Us for the location information. We will notify you when your order is ready for collection. 
2. Delivery –  the delivery costs indicated is for delivery to any physical addresses within the borders of the Republic of South Africa. For any orders outside the Republic of South Africa, please Contact Us for delivery costs and special arrangements.

COLLECTION (If you want to collect your order at the Office): Orders will typically be ready 2 Business Days after order placement. Confirmation will be sent once order is ready for collection.

COURIER DELIVERY (If you want your order delivered): Orders will typically be ready for shipment 2 Business Days after order placement. Once the order is despatched with the selected courier company, notification will be sent to the Customers and standard Courier delivery times apply.

DELIVERY TERMS

Delivery is subject to the selected couriers’ standard terms for the chosen delivery option. We do not guarantee the timely delivery, because this service is outsourced and therefore outside of our control.

Quoted delivery times are a guide only and while we endeavour to meet the targeted delivery times for the chosen delivery option, from time-to-time factors beyond our control can result in delayed delivery.

A unique order number will be communicated to you via email which can be used to track the status of your order.

Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.

Before you finalise your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.

To safeguard your purchase, the courier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.

The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.

The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.

Proof of ID may be requested to verify authenticity of purchaser.

You should check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) if there are any:

• breakages, and/or
• damages and/or
• items missing.

If that is the case, both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Kindly refer to our Returns and Refunds Policy for further information.

We reserve the right to refuse service, cancel orders and terminate accounts at the company’s discretion.

NEED HELP?

Contact Us for questions related to delivery.